Memoir

Terms of Use

Effective August 21, 2026 · Last updated August 21, 2026

These Terms of Use ("Terms") govern your use of the Memoir website and the Memoir service — recording a person's life stories and producing them into a finished audiobook memoir (together, "Memoir," "we," "us"). By using the site, purchasing a plan, or using the service, you agree to these Terms. If you do not agree, please do not use Memoir.

Who can use Memoir

You must be at least 18 years old, or the age of majority where you live, to purchase a plan or use the service. You may purchase and set up a Memoir on behalf of a family member (the "storyteller"). If you do, you confirm that you have their permission to record them and to create their memoir, and that they agree to take part.

Consent to record

The service works by recording the storyteller's voice as they answer a guided biographer's questions. By taking part, the storyteller consents to being recorded and to those recordings being used to produce the memoir. If a session ever includes another person's voice, you are responsible for having their consent to be recorded.

Plans and payment

Memoir is sold in one-time plans — currently Memory, Story, and Legacy — described on our site. Each is a single payment (not a subscription) for the finished-memoir length and features listed for that plan. Prices are shown in U.S. dollars; applicable taxes may be added at checkout. Payments are processed by our payment provider (Stripe); we do not store your full card details. You have up to a year from purchase to record, and you may move up to a larger plan at any time by paying the difference.

The Memoir mic

Where a plan includes a complimentary Memoir microphone (currently Story and Legacy, shipped within the United States), the mic is provided to help capture clear sound and is yours to keep. Availability and shipping regions may change.

Producing your memoir

After recording, we clean, edit, and produce the conversations into a finished audiobook, hosted on a private page for you and the people you choose to share it with. Each plan is priced by recording time — the amount of voice recording included (Memory one hour, Story five hours, Legacy ten hours). The finished, edited memoir runs up to that length; for example, one hour of recording is typically delivered as 40–60 minutes of finished audio. To ensure a warm, polished result, we edit out filler words, false starts, long pauses, repetitions, and technical issues such as background noise or dropped audio — so the finished memoir is naturally a little shorter than the raw recording. Any length figures are approximate estimates and not guaranteed. We may make reasonable editorial and production choices to deliver a quality result.

Your content and ownership

The recordings, transcripts, photographs, and finished memoirs you create with Memoir belong to your family. You grant us a limited license to store, process, transcribe, edit, and produce that content solely to provide the service and keep your memoir available to you. We do not make your stories public, we do not sell them, and we do not use them to train artificial-intelligence or machine-learning models. Our full data practices are described in our Privacy Policy.

Refunds

If you change your mind before any recording has taken place, contact us and we will refund your payment. Once recording or production has begun, email us at hello@memoir.audio and we will work with you to make it right. Complimentary or promotional memoirs have no cash value and are non-refundable.

Promotions

From time to time we may offer promotional or complimentary memoirs. These are offered at our discretion, and their number, scope, timing, and format are as described in the specific promotion and may change. Any complimentary memoir is provided "as is" and has no cash value.

Acceptable use

You agree not to misuse Memoir, including by submitting false information, recording anyone without their consent, uploading unlawful or infringing content, attempting to disrupt or gain unauthorized access to the service, or using it for any unlawful purpose.

Intellectual property

The site, the service, and their content — including text, design, graphics, logos, and the Memoir name — are owned by us or our licensors and are protected by applicable laws. You may not copy, reproduce, or distribute them without our permission. This does not affect your ownership of your own recordings and stories, described above.

Disclaimers

The site and service are provided "as is" and "as available," without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or secure.

Limitation of liability

To the fullest extent permitted by law, Memoir will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of Memoir. To the fullest extent permitted by law, our total liability for any claim relating to the service will not exceed the amount you paid us for it.

Changes to these Terms

We may update these Terms from time to time. The "Last updated" date above reflects the latest version, and continued use of Memoir after changes means you accept the updated Terms.

Governing law

These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws rules.

Contact

Questions about these Terms? Email hello@memoir.audio.